Delivery Information

All orders are dispatched within three days. If you would like next day special delivery, orders must be placed by 1:00 (excluding weekends and bank holidays).

It is important to us that your items are delivered on time and as safely as possible.

If you choose Special Delivery Next Day, then somebody will need to sign for the delivery.

Once your order has been processed and dispatched, you will receive an email to provide an estimated delivery date.

The cost of Standard delivery is £2.99 inclusive of UK VAT.

The cost of Special Delivery Next Day delivery is £5.00 inclusive of UK VAT.

Please see our terms and conditions for further information.

Please note. If you would like delivery outside of the UK, this can be arranged by calling EcoAlly on 0845 805 2684 for a quotation.

Returns

Returns will be accepted within 30 days from day of delivery. To return your order, please visit https://www.royalmail.com/track-my-return/create/1776 Enter your details to create a return label. Print the label, stick it to the box and drop to the post office. Please remember to get proof of delivery.

A refund will be issued 7 – 21 days after the warehouse receives the Goods.

Please read our Returns Policy.

If you have any further questions, please email support@ecoally.co.uk, and our team will be happy to help you.

Please note-Your order may arrive in multiple parcels and therefore at different times. We do not ship on weekends.